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First quarter 2016 revenue

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Chemistry

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Chemistry

SAP at the European level: mission accomplished for our client

An American company specialised in the supply of food ingredients and commodity trading tasked Gfi with its SAP implementation project at its Texturing Solutions business sites. These cover 31 commercial agencies and 20 plants in Europe. The programme was vital to the alignment of sales and production processes.

Customer Experience Management

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Customer Experience Management

Refine your customer behaviour analysis through optimised management

In order to stand out from the competition and retain their subscribers, telecommunications operators are now required to know and measure the customer experience, i.e. how subscribers experience the network and their various interactions with the operator (via the contact centre, chat, email, website, social networks, etc.).

Digital Banking & Insurance

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Digital Banking & Insurance

Overhauling the client relationship

Customers have new and significant needs and expectations in their private and professional lives. Digital Banking aims to cater for those needs, and embodies the fast, general, in-depth and necessary evolution of a bank’s relationship with its customers. With the constant pressure of technological advances and web-based competitors, this relationship has entered into a period of long-lasting transformation that will deeply change banks’ organisation, processes, information technology and strategies for many years to come.