List of results - 137

Searched keywordsdigital

Modernising the IS

Discover

Modernising the IS

Improving performance and increasing agility to ensure the success of major modernisation projects.

IS Directors are looking to substantially reduce the costs of their information system (infrastructures and applications), handle its obsolescence and ensure its renovation in order to achieve their digital transformation and respond to new demands. To achieve this, IS Directors must factor in the specific characteristics of their software environment, and standardise and automate the modernisation processes through complex renovation, reconstruction, conversion or migration programmes, or through the choice to decommission certain assets.

Smart City

Discover

Smart City

Martinique Region: a multi-channel solution for residents of the 500 municipalities

The Martinique Region decided to set up a multi-channel service platform. All municipalities across the island would benefit from this ambitious project. The stakes are high, since the aim is for all users to be able to access all services anywhere, anytime.

PLM / ALM / SLM

Discover

PLM / ALM / SLM

Optimizing the product life cycle

Industrial enterprises have always tried to develop and launch robust, innovative products that satisfy the needs of their clients. Today, the environment is always changing, and the market is global and interconnected. Products are becoming intelligent, traceability and standards are becoming more and more complex, and the requirements of clients are constantly evolving.

Customer Experience Management

Discover

Customer Experience Management

Refine your customer behaviour analysis through optimised management

In order to stand out from the competition and retain their subscribers, telecommunications operators are now required to know and measure the customer experience, i.e. how subscribers experience the network and their various interactions with the operator (via the contact centre, chat, email, website, social networks, etc.).

Multi-channel contact centre

Discover

Multi-channel contact centre

Standing out from competitors from the first customer contact while leaving them to choose the means and time that suit them.

The deregulation of the energy sector in France represents an opportunity but also a problem to the existing players who have to rethink the customer contact processes while integrating new possibilities offered by communications technologies.