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Gfi Informatique will be present at Smart City World Congress

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Gfi Informatique will be present at Smart City World Congress

Barcelona - November 13th & 15th 2018

Gfi Informatique, a key player in the digital transformation and sustainable development of territories, with its Smart Cities by GFI offers and know-how in France and abroad, will be present at Smart City World Congress 2018 in Barcelona, the event is dedicated to creating a better future for cities and their citizens worldwide.

Gfi Informatique presents its "Smart Cities by Gfi" offer at SCEWC 2018

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Public CRM

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Public CRM

A multi-channel CRM solution for the public sector

Portals, mobility, e-procedures and social networks are just some of the new uses which have joined traditional channels in redefining the relationship between local authorities and citizens, users and partners.

Smart City

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Smart City

Martinique Region: a multi-channel solution for residents of the 500 municipalities

The Martinique Region decided to set up a multi-channel service platform. All municipalities across the island would benefit from this ambitious project. The stakes are high, since the aim is for all users to be able to access all services anywhere, anytime.

City Hub

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City Hub

The real-time solution for civic life

The smartphone has established itself in our daily lives, allowing us to stay informed, communicate and consume services. Half of all French people now use a mobile phone. And citizens expect the same level of service from local authorities such as towns, urban areas, departments and regions. They want to be informed in real time, contact their elected representatives, play an active role in their city by flagging an infrastructure issue and give their feedback on a project or the quality of the services they receive. The authorities are on board with digital and already offer online administrative services.

Smart Cities

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Smart Cities

Bringing elected representatives and citizens together

The Smart City and its digital technologies offer a great opportunity to improve the relationship with users through public services that keep getting more innovative and efficient to meet the expectations of citizens and companies.

Customer Experience Management

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Customer Experience Management

Refine your customer behaviour analysis through optimised management

In order to stand out from the competition and retain their subscribers, telecommunications operators are now required to know and measure the customer experience, i.e. how subscribers experience the network and their various interactions with the operator (via the contact centre, chat, email, website, social networks, etc.).