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Cities Need a Maestro

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Cities Need a Maestro

Smart Cities

We can call them “Smart Cities” instead of “Connected” or “Digital Cities”, but they are stuck with an image of digitised cities where each citizen is converted into data and each service is transposed into sensors and mobile applications.

Gfi Informatique presents its "Smart Cities by Gfi" offer at SCEWC 2018

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Smart Cities

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Smart Cities

Bringing elected representatives and citizens together

The Smart City and its digital technologies offer a great opportunity to improve the relationship with users through public services that keep getting more innovative and efficient to meet the expectations of citizens and companies.

Smart Transport

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Smart Transport

Connected transport solutions

In 2050 75 % of the global population will live in cities and the planet will have 37 megacities, each with a population of more than 10 million inhabitants. Transportation needs, for business or pleasure, are intensifying due to the fast growth of urban areas. This context and the development of digital technology highlight the need to take a fresh look at traditional forms of transportation and the ways in which to respond to new requirements.

Public CRM

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Public CRM

A multi-channel CRM solution for the public sector

Portals, mobility, e-procedures and social networks are just some of the new uses which have joined traditional channels in redefining the relationship between local authorities and citizens, users and partners.

City Hub

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City Hub

The real-time solution for civic life

The smartphone has established itself in our daily lives, allowing us to stay informed, communicate and consume services. Half of all French people now use a mobile phone. And citizens expect the same level of service from local authorities such as towns, urban areas, departments and regions. They want to be informed in real time, contact their elected representatives, play an active role in their city by flagging an infrastructure issue and give their feedback on a project or the quality of the services they receive. The authorities are on board with digital and already offer online administrative services.

Smart City

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Smart City

Martinique Region: a multi-channel solution for residents of the 500 municipalities

The Martinique Region decided to set up a multi-channel service platform. All municipalities across the island would benefit from this ambitious project. The stakes are high, since the aim is for all users to be able to access all services anywhere, anytime.

Customer Experience Management

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Customer Experience Management

Refine your customer behaviour analysis through optimised management

In order to stand out from the competition and retain their subscribers, telecommunications operators are now required to know and measure the customer experience, i.e. how subscribers experience the network and their various interactions with the operator (via the contact centre, chat, email, website, social networks, etc.).